Terms & Conditions

1. About Signal Bloom

Signal Bloom is a digital marketing and web design service for UK tradespeople, operated by Henry Powell, based in Oxfordshire, United Kingdom.

Contact: hello@signalbloom.co.uk  ·  07496 048232

References to “we”, “us”, and “Signal Bloom” in these terms mean the above. References to “you” or “the client” mean the individual or business that has engaged our services.

2. Services and deliverables

Scope of work

The specific services to be provided will be agreed in writing (by email or via a project brief) before work begins. This agreement constitutes the scope of work. Any additional work requested outside the agreed scope may be subject to additional charges, which we will communicate to you before proceeding.

Website builds

For website projects, we will:

• Design and build the agreed website to the specification discussed
• Include up to two rounds of revisions on the design and content
• Launch the site within the agreed timeframe, subject to timely receipt of your content, feedback, and approvals
• Provide access to the live site on completion and receipt of final payment

Additional pages, features, or revisions beyond those agreed may be quoted separately.

Monthly services

For ongoing monthly services (SEO, social media management, Google Ads management), we will provide the agreed deliverables each calendar month. Monthly services begin from the date of your first payment and continue on a rolling 30-day basis.

Your responsibilities

To enable us to deliver on time and to the agreed standard, you agree to:

• Provide all required content (text, images, logos, brand assets) within 7 days of request
• Respond to requests for feedback, approvals, or information within 5 working days
• Ensure all content and materials you provide are either owned by you or you have permission to use them
• Provide accurate information about your business, services, and target area

Delays caused by late content or feedback are not our responsibility and may affect agreed delivery timescales.

3. Fees and payment

Website builds (one-off projects)

A deposit of 50% of the agreed project fee is required before work begins. The remaining 50% is due on completion, before the site goes live. We reserve the right to withhold access to the completed site until full payment is received.

Monthly services

Monthly services are invoiced in advance at the start of each billing period. Payment is due within 14 days of invoice. If payment is not received within 14 days, we reserve the right to pause the service until payment is made.

Late payment

Late payments may incur interest under the Late Payment of Commercial Debts (Interest) Act 1998 at 8% above the Bank of England base rate. We also reserve the right to charge a reasonable administration fee for invoices outstanding beyond 30 days.

Expenses

Reasonable out-of-pocket expenses incurred on your behalf (such as stock photography, paid tools, or third-party licences you have requested) will be charged at cost and invoiced separately unless agreed otherwise.

Pricing changes

We will provide at least 30 days’ written notice of any price increases to ongoing monthly services.

4. Intellectual property and ownership

Your content

All content, images, logos, and materials you provide remain your property. You grant us a licence to use them solely for the purpose of delivering your project.

Website ownership on completion

Upon receipt of full payment, ownership of the custom design and written content created specifically for your project transfers to you. You will own your website.

Our tools, frameworks, and templates

We retain ownership of any underlying code frameworks, templates, tools, or proprietary systems we use to build or run your project. This does not affect your ownership of the final deliverable — it simply means we may reuse our own tools and frameworks for other clients.

Third-party components

Some elements of your website may incorporate open-source software or licensed third-party components. These remain subject to their own licences. We will not use components that would prevent you from owning or operating your site.

Portfolio rights

We reserve the right to display your completed project in our portfolio and to refer to our work with you for marketing purposes. If you would prefer us not to do this, please let us know in writing before work begins.

5. Cancellation and refunds

Monthly services

You may cancel any monthly service by giving us 30 days’ written notice by email to hello@signalbloom.co.uk. The service will continue for the full 30-day notice period. No refund is due for the current billing period.

Website projects — before work begins

If you cancel a website project before work has begun, your deposit will be refunded in full within 14 days.

Website projects — after work has begun

If you cancel after work has begun, the deposit is non-refundable. If work has progressed beyond what the deposit covers, you may be liable for additional costs based on work completed to that point. We will provide a fair and transparent breakdown.

Cancellation by us

We reserve the right to cancel a project or service if:

• Payment is not made within the agreed terms
• You request work that is illegal, harmful, or unethical
• The working relationship has broken down irreparably

In such cases, we will provide written notice and a fair settlement for work completed. Any deposits for work not yet started will be refunded.

6. Limitation of liability

No guarantees on outcomes

We do not guarantee specific search engine rankings, levels of website traffic, enquiry volumes, or revenue outcomes. Digital marketing results depend on many factors outside our control, including changes to search engine algorithms, competitor activity, and market conditions.

Cap on liability

Our total liability to you in connection with any project or service, whether in contract, tort (including negligence), or otherwise, will not exceed the total fees paid by you to us in the 12 months preceding the claim.

Excluded losses

We will not be liable for any indirect or consequential losses, including but not limited to:

• Loss of profits, revenue, or business
• Loss of anticipated savings
• Loss of data or goodwill
• Losses caused by third-party services (hosting providers, Google, Formspree, Meta, etc.)
• Losses arising from your failure to provide accurate information or timely approvals

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

7. Data protection

Both parties agree to comply with all applicable data protection legislation, including the UK GDPR and the Data Protection Act 2018.

Where we process personal data on your behalf (for example, if we handle enquiries or manage your marketing), we will do so only as your data processor, in accordance with your instructions, and in compliance with UK GDPR requirements for processors.

Our full privacy policy, covering how we process data about our website visitors and enquirers, is available at signalbloom.co.uk/privacy.html.

If your project involves the collection or processing of personal data (for example, a contact form on your website), it is your responsibility as the data controller to ensure that your own privacy notices and data handling practices comply with UK GDPR. We can advise, but we are not responsible for your compliance.

8. Third-party services

Delivering our services may involve third-party platforms and tools, including but not limited to:

• Hosting providers (e.g. Hostinger)
• Form processing services (e.g. Formspree)
• Analytics platforms (e.g. Google Analytics 4)
• Advertising platforms (e.g. Google Ads, Meta Ads)
• Social media platforms (e.g. Facebook, Instagram)
• Domain registrars

These services have their own terms of service and privacy policies. We are not responsible for any changes, outages, data losses, or policy changes by these third-party providers. We will always act in your best interests when selecting and managing third-party services.

If a third-party service increases its pricing or becomes unavailable, we will notify you promptly and agree an alternative approach.

9. Confidentiality

Both parties agree to keep confidential any sensitive business information shared during the course of the engagement. This includes, but is not limited to, business strategies, financial information, customer data, and unreleased marketing plans.

This obligation does not apply to information that is already publicly available, or that is required to be disclosed by law.

10. Warranties and representations

You warrant that:

• All content, images, and materials you provide are either owned by you or you have the right to use them for this purpose
• Your use of our services will not infringe any third-party intellectual property rights
• All information you provide to us is accurate and complete to the best of your knowledge

We warrant that we will perform our services with reasonable skill and care, in accordance with these terms and applicable law.

11. Changes to these terms

We may update these terms from time to time. We will notify you of any material changes by email, with at least 14 days’ notice before the changes take effect for ongoing clients. Continued use of our services after that point constitutes acceptance of the revised terms.

The latest version of these terms will always be available at signalbloom.co.uk/terms/.

12. Governing law

These terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by and construed in accordance with the law of England and Wales.

Both parties agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms.

We are always willing to attempt to resolve disputes informally before any formal proceedings. If you have a concern, please contact us first at hello@signalbloom.co.uk.